Cancellations, Returns & Exchange Policy

Canceled Orders

If you need to cancel your order after you have accepted the Terms and Conditions, your order will be subject to a non-negotiable 25% cancellation fee, in addition to any costs charged by the shipping carrier to stop or return the shipment.

Return Policy / Exchange Policy

Cavalieri Flooring accepts returns or exchanges for most eligible products within 30 days of receipt of shipment.

Before requesting a return or exchange, please review the following requirements and contact our customer service team to obtain a Return Authorization (RA) number.

Restocking Fee

Shipping Charges

• Customers are responsible for all return shipping costs
• All shipping charges are 100% non-refundable
• Cavalieri Flooring will not provide refunds for products returned using unauthorized shipping methods

Return Authorization Requirement

Any opened product or items included in a return that were not approved in the return authorization will not be refunded.

Refund Processing

• Refunds are issued within 5–7 business days after the returned product has been received and inspected by our warehouse and confirmed to be in resalable condition
• Returned items must be packaged properly to prevent damage during transit

Return Condition Requirements

To qualify for a return or exchange, the following conditions must be met:

• Return request must be made within 30 days of delivery
• Products must be in unopened cartons
• Products must be in original packaging
• Products must be in resalable condition
• A Return Authorization (RA) must accompany the return shipment

Products returned damaged, opened, altered, or not approved in the return authorization may not be refunded.

Minimum Return Quantities

The following minimum quantities apply for returns:

• Flooring: Minimum of 5 unopened boxes
• Moldings / Plywood: Minimum of 5 pieces

Important Flooring Inspection Requirement

Customers should verify that the product is correct and free of visible defects prior to installation.

Cavalieri Flooring cannot accept returns, refunds, or exchanges for any flooring that has been installed, cut, or modified in any way.

Rug Return Instructions

Rug return requests must meet the following requirements:

• Return request must be made within 30 days of delivery
• Customer is responsible for return shipping costs
• All shipping charges are non-refundable
• Rugs must be in sellable condition
• The return must include a Return Authorization
• Rugs must be re-rolled and shrink-wrapped by the customer
• No pallet is required

Non-Returnable Products

Cavalieri Flooring does not accept returns or exchanges on the following items:

• Decking or deck tiles
• Turf products
• Fencing products
• Installation materials including:
  • Underlayment
  • Tape
  • Flooring adhesives
  • Moisture control products
  • Splines
  • Care kits
  • Deck fasteners

The following items are also not eligible for return or exchange:

• Special order products
• Clearance items
• Discontinued products
• Opened cartons or partial boxes
• Installed flooring products

Clearance Policy

Clearance flooring products are sold AS-IS and are subject to the following conditions.

Inspection Upon Receipt

Customers must inspect flooring materials immediately upon delivery for visible defects, damage, or discrepancies. Flooring must be inspected before installation.

No Warranty

All clearance flooring products are sold without warranty, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

No Returns for Defects

Clearance flooring products cannot be returned due to perceived defects or quality concerns. Customers are responsible for ensuring the product meets their requirements before installation.

Shipping Damage

If flooring materials are damaged during shipping, customers must contact Cavalieri Flooring within 4 days of delivery.

Incorrect Orders

If an incorrect product was delivered due to our error, please contact Cavalieri Flooring within 4 days of delivery to arrange a return or replacement. Product availability is not guaranteed.

Final Sale

Policy Updates

Cavalieri Flooring reserves the right to modify or update this return policy at any time. Customers should review the return policy provided at the time of purchase.

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